Customer Service Parts Coordinator – Part Time

Making complexity accessible

At Mikron we are committed to delivering the best assembly systems and all needed services throughout your product’s entire life cycle. With our extensive engineering know-how, complex process expertise, scalable platforms and lifelong support we are driving lasting success for your business.  

With more than 4,000 assembly and test systems in use worldwide, our team of over 800 qualified employees have unique process expertise and the rigor for complex project management in a wide range of industries.  Mikron experts will work closely with you to design an automated assembly system that meets your unique, industry-specific processes, whether for high-volume, medium-volume or lab-scale production. Mikron's standard systems are scalable and customizable to meet your current needs and adapt to future production requirements, without the need for costly and extensive future upgrades.

Your main tasks

The Customer Service Parts Coordinator will provide comprehensive support to the Sales and Customer Service departments. The ideal candidate will embody the company’s goals and values by demonstrating excellence, quality service, positive behavior, commitment, and accountability. Success in this role requires proficiency in the essential duties outlined below.

Essential Duties & Responsibilities

• Quote and process purchase orders for all customer requests and purchases.
• Provide customers with updates, information requests, and expedite services.
• Collaborate with all internal departments to support customer needs.
• Respond to customer emails promptly and keep them informed.
• Uphold company goals, values, and philosophy.
• Receive customer requests via email, phone calls, or Salesforce.
• Request and evaluate quotations from suppliers for cost and delivery.
• Prepare purchase orders and quotes.
• Support “emergency down situations” by locating parts (in-house or vendor) and expediting shipping.
• Request delivery updates based on the expediting process.
• Assist Finance, Quality, and Shipping and Receiving departments with inquiries.
• Attend team meetings to understand priorities.
• Communicate and coordinate with appropriate personnel for product returns/repairs.
• Create and update reports as required.
• Proactively support customers with reports, quotes, and information on available parts.
• Provide backup for Shipping and Receiving when needed.
• Assist with invoice/pack slip duties.
• Perform other duties as assigned.

Company Offered Benefits

• PTO
• 10 paid holidays (1 floating)
• Parental leave
• Excellent medical, dental, and vision insurance
• Short-term disability, long-term disability, life insurance & AD&D
• FSA, HSA
• Straight time OT eligible
• Employee assistance program
• 401k with matching up to 5%, immediately vested
• Tuition and continuing education reimbursement
• Professional growth opportunities

If you are interested in joining our team, we would love to hear from you!

*Applications for this role will be accepted through 11/07/2024*

Requirements

Required Education, Knowledge, Skills, and Experience

• High School Diploma.
• Minimum of 1 year of relevant work experience and customer service skills.
• Strong problem-solving skills.
• Highly organized with excellent attention to detail.
• Strong interpersonal skills and the ability to communicate clearly and effectively with customers, peers, and management.
• Initiative to learn and demonstrate positive behavior toward teamwork.
• Ability to function in a fast-paced work environment.
• Proficiency in basic Microsoft Office tools (Outlook, Word, PowerPoint) and advanced Excel spreadsheet experience.
• Working knowledge of an ERP system.
• Excellent customer service skills.

Additional Requirements

• Must be eligible to work in the United States.
• Must be able to travel as requested.
• Must be available to work overtime.
• May be required to work off-shift hours and holidays.
• Must have a valid state driver’s license.
• Must have a personal credit card for expenses incurred while traveling for company purposes.